TERMS OF BOOKING
KIRJAIS KURSGÅRD applies the following terms and conditions to the leasing of cottages. These terms and conditions became binding to both parties once the client has paid the deposit mentioned in these contract terms to KIRJAIS KURSGÅRD or paid both the deposit and the final instalment together.
The person making the booking must be of legal age when doing so (18 years or older). The booking can be made online, in which case the booking confirmation will be sent to the client’s e-mail address immediately. The booking is considered confirmed when the customer has paid the deposit (30%). The final payment must be made 4 weeks prior to the start of the holiday. The client may also choose to pay the full price of the booking at once, in which case the booking confirmation with the contact particulars of the owner or custodian of the holiday destination, driving directions to the location where the key will be handed over or the destination will be sent to the client’s e-mail address immediately.
If a booking is made at the last minute or less than 4 days in advance of the holiday itself, all payments must be made immediately.
Access to the cottage keys must be arranged with the owners at least 2 – 3 days in advance. The keys are provided upon presentation of the payment receipt.
Any objections to the invoice must be made with 7 days of the invoice date. The invoice must be settled as a SEPA payment (with IBAN account number and BIC bank code) and using the reference number mentioned in the invoice.
The invoice will include the name and contact particulars of the owner or custodian of the holiday destination, driving directions to the location where the key will be handed over or to the destination.
The booking is confirmed once the customer has paid the deposit (30% of the cottage rent) by the due date or once the customer has paid both the deposit and the final instalment together.
The final instalment must be paid no later than four (4) weeks prior to the start of the holiday.
If the client fails to pay or misses the payment deadline, KIRJAIS KURSGÅRD may cancel the booking without further notification.
CANCELLATION OR CHANGE OF BOOKING
Any cancellations must be made to KIRJAIS KURSGÅRD in writing by e-mail to email@example.com). The date on which KIRJAIS KURSGÅRD receives the notification will be regarded as the date of cancellation. A charge of 40 euros will be withheld for each cancellation. If a cancellation is made at least 28 days prior to the start of the holiday, the deposit sum will be refunded, not including the cancellation and service charges.
The deposit non-refundable for cancellations which are made 28 – 21 days prior to the start of the holiday. If the cancellation is made less than 21 days prior to the holiday, and the cottage is not rented by another guest, the customer will be charged the full amount.
We suggest taking a travel insurance in case of not being able to complete the travel. Also the last minute bookings made by phone or e-mail are binding.
Regardless of the above, all sums with the exception the deposit and booking fee paid to
Kirjais Kursgård will be refunded if the client or a person from the same household falls seriously ill, has an accident or dies. In this case, Kirjais Kursgård must be informed immediately of the cancellation, which must be properly verified by, for example, a doctor’s certificate.
If the cancellation is made less than 48 hours from the start of or during the holiday, payments already made by the client will not be refunded.
RIGHT OF KIRJAIS KURSGÅRD TO CANCEL A BOOKING
Kirjais Kursgård may cancel a booking in the event of force majeure. In this case, the client is entitled to a full refund of the sum paid to Kirjais Kursgård.
If a booking has to be interrupted because of disruptive behaviour on the part of the client, no payments will be refunded.
If the customer fails to pay or misses the payment deadline, the booking may be cancelled without separate notification.
STAY AT DESTINATION
The destination will be at the client’s disposal from 40pm on the day of arrival to 12 noon on the day of departure.
The destination-specific checkout and key handover time is mentioned in the driving directions page appended to the invoice.
The keys to the destination will be handed over to the client at the time of arrival as estimated and notified to the owner or custodian by phone or in writing. If the client fails to shop up at the scheduled time or if no notification of the client’s time of arrival is provided, Kirjais Kursgård cannot guarantee that the keys will be available for handover.
The rent pays for the right to use the destination during the booked period. Normal energy consumption, furnishings, cooking and eating utensils, mattresses, blankets and pillows are included in the rent.
Firewood is included in the destination rent unless otherwise stated in its description.
Dish-washing detergents, toilet rolls are included in the rent.
A separate charge is made for the use of a separate wooden sauna outdoors and rowing boat.
Dish-washing detergents, toilet rolls are included in the rent.
Sheets and towels are not included in the rent, unless otherwise stated in the destination description.
Guests must use bed linen. Sheets and towels can be ordered for a separate fee in conjunction with the booking.
The departure cleaning service is included in the rent of the destination, unless otherwise stated in the cottage description.
The number of people using the destination must not exceed the number of sleeping places stated in the description or the number agreed on during booking. If you are planning to have a party, where the maximum number of guests is temporarily exceeded, you should agree about that in advance with the owner.
Tents and caravans or use of rentable equipment such as hot tubs are not permitted at the destination without the permission of the owner. Pet-owners must notify their intent to bring animals to the destination when booking; pets may only be brought to destinations which explicitly allow this. An additional fee for pet access is charged.
Smoking is not allowed indoors.
Holiday resort destinations enforce a so-called quiet period at night-time, which clients must comply with.
OBLIGATIONS OF THE CLIENT AND HANDOVER OF THE DESTINATION ON THE DAY OF DEPARTURE
The client will hand over the destination and its keys at 12 noon on the day of departure unless otherwise mentioned on the invoice. If the client intends to leave at some other time, he or she must make arrangements for the handover of the key with the owner well in advance of departure.
Clients are liable for any damages they cause to the destination property. The owner must be notified immediately of any damages caused. The client is required to pay the owner direct for any damage caused to the destination or its contents during occupancy.
Indoor smoking is prohibited in all destinations.
The destination must be tidy on departure. The client is liable to compensate the expenses of cleaning the holiday destination if guests have smoked indoors at the cottage or have failed to clean it appropriately and the owner of the cottage is forced to carry out these chores before the arrival of the next client.
Departure cleaning service included in the destination rent does not cover dish-washing or garbage removal. Clients must also remove empty bottles and cans from the property and return any moved furniture to their original place.
Kirjais Kursgård will not be liable for any damage or inconvenience incurred by the client in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason (such as a power failure, or natural phenomena like algae blooms or the occurrence of animals like mice or insects) that was not caused by Kirjais Kursgård and whose effects Kirjais Kursgård could not be reasonably expected to prevent. Neither is Kirjais Kursgård responsible for any damage or inconvenience caused by regular natural phenomena.
OBJECTIONS AND COMPLAINTS
Any objections and complaints regarding the destination must be made immediately once the cause for them arises and addressed to the owner of the destination direct.
If the matter is not satisfactorily attended to, the client should contact Kirjais Kursgård within 72 hours. Should the matter still not be satisfactorily attended to, the client may make a written complaint to Kirjais Kursgård. This must be done within one mont of the end of the rental period.
If the client and Kirjais Kursgård fail to reach an accord on the matter, the client may bring the matter before the Consumer Disputes Board for resolution.
If the client does not immediately report observed deficiencies to the owner or custodian during the rental period, the destination will be considered to have been in the contractually- required condition. It is impossible to jointly verify deficiencies reported after the end of the rental period, and Kirjais Kursgård will therefore not be liable to compensate for them in any way.
If the customer discontinues a booking and departs the destination before the end of the rental period, the destination will be considered to have been in the contractually- required condition. It is impossible to jointly verify deficiencies reported after the end of the rental period, and Kirjais Kursgård will therefore not be liable to compensate for them in any way.
If the customer discontinues a booking and departs the destination before the end of the rental period, the unused time will not be reimbursed nor will the customer be entitled to a rent refund.
RIGHT TO CHANGE PRICES
Once an agreement has been made, Kirjais Kursgård has the right to raise and a corresponding obligation to reduce the agreed price in the event of any changes in the taxes or public charges affecting the price of the holiday service.
ERRONEOUS PRICE INFORMATION
Kirjais Kursgård shall not be bound by an error in the listed price if the price is so clearly erroneous that is reasonable to expect the customer to notice it. Examples of such cases include a situation where the difference between the listed price and the actual price is substantially large or when the erroneous price can be considered exceptionally low when compared to the general price level.
APPLICABLE LAW AND VENUE FOR THE RESOLUTION OF DISPUTES
The contracting parties will attempt to resolve any disputes out of court. Should they fall to real agreement, any disputes will be settled by the Turku District Court. The contract is governed by Finnish law.
GBDR – engagement
Registrar: Ab Kirjais Kursgård Oy
Company collects customer information for commercial handlings.
The company does not perform profiling or automated handling.
Your information is handled by:
- company itself
- book keeping instance for the company
- customer, yourself
We keep your information in:
- e-mail archive for 7 years
- in book keeping for 7 years
You have the rights to:
- check the information considering your self.
- correct erraneus information
- limit handling of the information for other than financial transactions and commercial oblications
- cancel this agreement if its not in conflict with any commercial oblications
- make a reclamation for the relevant authorities